實用電話英語

平實生活

我們先來看一段對話，最普通的電話場景是這樣的：

: t! N" O: f1 B* R/ {7 bOperator: Hello, Frank and Brothers, How can I help you?
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Peter: This is Peter Jackson. Can I have extension 3421?
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接線員：你好，F(xiàn)rank and Brothers公司，有什么能為您服務的？
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皮特：我是皮特·杰克森，能幫我接分機3421嗎？

$ a$ E: ^' n0 u7 z/ cOperator: Certainly, hold on a minute, I'll put you through...

Frank: Bob Peterson's office, Frank speaking.

2 H" Z$ W) X0 `' _8 E1 M& w4 y接線員：當然可以，請稍等，我?guī)湍油ā?font class="jammer">( T* M; m) i  J" i0 y+ z

5 G" u& @+ [  b$ J3 {/ l弗蘭克：鮑勃·皮特森辦公室，我是弗蘭克。

6 c! K% n4 v' D( Y& Y9 B1 kPeter: This is Peter Jackson calling, is Bob in?

9 P9 ]$ D+ P0 XFrank: I'm afraid he's out at the moment. Can I take a message?
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皮特：我是皮特·杰克森，請問鮑勃在嗎？

  Q8 I, S2 _% ]* q& z: q+ |弗蘭克：他這會出去了，有什么消息我可以轉達嗎？
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Peter: Yes, Could you ask him to call me at ****. I need to talk to him about the Nuovo line, it's urgent.

. c2 p% w; j! HFrank: Could you repeat the number please?
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3 X# A6 V8 p4 b2 X0 A; w3 a1 K皮特：是的，請讓他給我打電話，號碼是****，我需要跟他談談關于Nuovo生產線的事情，這事很急。

弗蘭克：您能重復一遍號碼嗎？

6 b: `' v- d+ f6 N- p) `Peter: Yes, that's ****, and this is Peter Jackson.

Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.

' Y& m: d1 p0 g0 P. R, _# A皮特：好的，號碼是****，我是皮特·杰克森。
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+ c1 D# b/ s- Q" m. f弗蘭克：謝謝你，杰克森先生，我會盡快轉達鮑勃的。
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9 U0 X. f6 Y* G6 x$ \Peter: Thanks, bye.

: \- e+ [. g0 p5 f) kFrank: Bye.
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$ d; ~% n9 L/ X/ k" r  E皮特：謝謝你，再見。

弗蘭克：再見。

相信大家從這通電話中可以了解，電話口語和我們日常生活中的口語是有不同的，下面是電話常用的短語和句子。
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7 F: h" k# J- u* n1 IIntroducing yourself 自我介紹

# m" b- B$ ^1 J8 pThis is Ken.

Ken speaking
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( W) \- ~: N) F6 U" e$ l5 I! `% }' VAsking who is on the telephone 詢問另一方

Excuse me, who is this?

" ^) i& W/ I* l4 \7 L8 `Can I ask who is calling, please?
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1 S9 M) _, X: ~Asking for Someone 請某人接電話
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: n8 Q1 P  z7 z1 M8 V; ~! sCan I have extension 321? (extensions are internal numbers at a company)
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- h; L$ K1 o9 S7 \) HCould I speak to...? (Can I - more informal / May I - more formal)

* f: N2 g' X$ ?* _0 Z7 C9 [8 O9 sIs Jack in? (informal idiom meaning: Is Jack in the office?
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Connecting Someone 連線

I'll put you through (put through - phrasal verb meaning 'connect')
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Can you hold the line? Can you hold on a moment?
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" a( I4 @" \/ \How to reply when someone is not available
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1 Y+ z: j' f" e* [% I1 j/ s0 g: [I'm afraid ... is not available at the moment

( \) S1 G/ k1 Y5 l, {& dThe line is busy... (when the extension requested is being used)
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Mr Jackson isn't in... Mr Jackson is out at the moment...
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Taking a Message
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9 j2 g4 {, E( H2 @5 DCould (Can, May) I take a message?
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Could (Can, May) I tell him who is calling?
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Would you like to leave a message?

藍色月餅

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