我們先來看一段對話,最普通的電話場景是這樣的:
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$ N/ U9 b# T, W8 q4 cOperator: Hello, Frank and Brothers, How can I help you?, @0 L" `% Q) Y1 n) ~, B+ ?, s
! P" p" s& z1 w. NPeter: This is Peter Jackson. Can I have extension 3421?1 P' _1 M, z- M9 f$ L
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接線員:你好,Frank and Brothers公司,有什么能為您服務的?
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0 _# c+ E5 X8 F皮特:我是皮特·杰克森,能幫我接分機3421嗎?4 F/ I# r1 F( {
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Operator: Certainly, hold on a minute, I'll put you through...# k6 @% x0 j3 k4 v3 ^& B( ?
" X" O0 G S) c$ hFrank: Bob Peterson's office, Frank speaking.( V, j5 C5 j0 D2 D2 _4 g- ~0 u
, ^6 g4 U: l: {# z4 c接線員:當然可以,請稍等,我幫您接通……
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. B: `0 g+ o4 I/ b4 n. q0 k( w# J弗蘭克:鮑勃·皮特森辦公室,我是弗蘭克。
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) ~9 X0 a- ~3 e( m( \' T6 p/ o% `Peter: This is Peter Jackson calling, is Bob in?
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8 `2 B. @( P9 {; y& gFrank: I'm afraid he's out at the moment. Can I take a message?
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; Y |; }- |% ~" A皮特:我是皮特·杰克森,請問鮑勃在嗎?
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7 Q) `) ]: B' ^0 ?6 J0 d弗蘭克:他這會出去了,有什么消息我可以轉達嗎?9 Z( {% j5 E9 t; f- y/ n
. N, v8 R/ c$ v9 V8 U m9 NPeter: Yes, Could you ask him to call me at ****. I need to talk to him about the Nuovo line, it's urgent.1 t: G! Z, R8 Q: l8 P7 T, {
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Frank: Could you repeat the number please?
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/ g8 M- j1 g' o0 W7 ]" X皮特:是的,請讓他給我打電話,號碼是****,我需要跟他談談關于Nuovo生產線的事情,這事很急。' O( I% V1 n$ j3 }! W
3 n: ^9 L$ E0 e% M' {. f弗蘭克:您能重復一遍號碼嗎?' U. j0 r. ?# d. j- m
; W! L: T0 W z- g& {Peter: Yes, that's ****, and this is Peter Jackson.0 j) B, Y2 s3 h( o
8 a; h" k: q9 V/ x8 j; V; q; ]Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap. W/ X. G; D$ Z4 H: s
. I" @0 N" u8 K$ t/ V3 M皮特:好的,號碼是****,我是皮特·杰克森。
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( p6 _$ Y" O# n% `% ?弗蘭克:謝謝你,杰克森先生,我會盡快轉達鮑勃的。
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# P7 ^4 V7 c) f, G! HPeter: Thanks, bye., c, }% ?; f# u( o
! n9 `0 K0 W9 A4 v. S i3 CFrank: Bye.! N: ~6 H) p! M7 ~
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皮特:謝謝你,再見。
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( ^; [9 ]) w( H. _# ?5 t, {弗蘭克:再見。$ z; F$ V# P1 M, A6 P# Y
M0 k4 |$ N+ }* J% W( B: K相信大家從這通電話中可以了解,電話口語和我們日常生活中的口語是有不同的,下面是電話常用的短語和句子。
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( d8 W* |; U# x4 dIntroducing yourself 自我介紹
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+ D9 F X% g5 O( |7 H7 ~This is Ken.
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Ken speaking. t1 Q! s4 \" `% n# b7 }) Y
8 G. T0 [2 c: A' UAsking who is on the telephone 詢問另一方
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$ H+ {: x6 u# v( f* ?5 tExcuse me, who is this?+ E. j, @) A+ Y5 ?1 J$ m" U
0 Q# l' r$ h. P8 s8 _Can I ask who is calling, please?
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( i2 R- G" d7 i4 x" K" {' OAsking for Someone 請某人接電話
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' U) H! U. E) f; P4 n! `Can I have extension 321? (extensions are internal numbers at a company)6 L5 J h+ J& c0 b# r& R5 {* ]3 B
% e- |) [0 I# M5 v% K6 CCould I speak to...? (Can I - more informal / May I - more formal)2 Z0 e! t9 P: ]5 ^
+ ~; G0 o. A2 e6 s$ r# m: dIs Jack in? (informal idiom meaning: Is Jack in the office?& t* J+ v- Q0 r: e; j
; p6 b/ [' X% j/ V3 SConnecting Someone 連線8 {; q& b% M( F4 z$ N2 N* N
, ~6 ]! M- q/ D2 C, P- sI'll put you through (put through - phrasal verb meaning 'connect')
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Can you hold the line? Can you hold on a moment?
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9 s7 S: b& q: R' R; n( K. i# HHow to reply when someone is not available9 [/ e6 m# E1 u8 w# }" b
% C* {0 m* A5 e4 F* v. kI'm afraid ... is not available at the moment
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/ i2 T5 j: x8 O5 W3 TThe line is busy... (when the extension requested is being used). Q0 d9 Z* ~9 {8 d: B$ J
& I6 b9 g1 D* h( q5 qMr Jackson isn't in... Mr Jackson is out at the moment...# r. o5 }8 _/ w
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Taking a Message! a t& D$ K5 C9 w/ S
$ U: |8 p# F2 R6 c0 gCould (Can, May) I take a message?
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# j1 o" D+ U$ G9 a' ^Could (Can, May) I tell him who is calling?: I% ]( k1 @6 }3 T9 E ?1 @
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Would you like to leave a message?
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