' q# |& A0 N7 c8 z# J9 XSynopsis' T$ J6 N2 w9 N) f: c( V
Most suitable as a guide to preparing for the certified quality engineer (CQE) exam, this handbook defines formal approaches to strategic planning, the elements of a quality system, processes for assuring product quality, and quantitative methods for performing statistical analysis. Appendices present statistical charts. The second edition corrects errors in the index. Annotation ©2003 Book News, Inc., Portland, OR % Q m; s0 [3 U' _$ P$ q. U, v 0 X: W, d5 `! N0 J" N$ _From the Publisher/ F1 a; s3 s7 V: b% k/ x8 [
Written by one of the foremost authorities on the subject, the Second Edition is completely revised to reflect the latest changes to the ASQ Body of Knowledge for the Certified Quality Engineer (CQE). This handbook covers every essential topic required by the quality engineer for day-to-day practices in planning, testing, finance, and management and thoroughly examines and defines the principles and benefits of Six Sigma management and organization. The Quality Engineering Handbook provides new and expanded sections on management systems, leadership and facilitation principles and techniques, training, customer relations, documentation systems, domestic and international standards, and more. 4 j5 h2 `% z% k$ t# Z0 S ( r, U) L! V+ F8 w( cTable of Contents) ?% k2 Q, `3 \1 a& B
Preface and acknowledgements ! [! E! }; d, }- u0 u
I Management and leadership in quality engineering 1 2 O4 `' [$ c) R! G* A. hA Professional conduct and ASQ Code of Ethics 1 0 C/ @7 H0 P% I$ `$ p' S' bB Management systems for improving quality 3 1 ]# q( W# V2 F: T$ R& ?C Leadership principles and techniques 63 " {- q3 [/ I( p6 ]7 i) A
D Facilitation principles and techniques 76 , }4 p/ r6 u5 L4 `8 w _4 u: L9 yE Training 91 ! J" q( e1 K2 K7 e, ~0 Y% nF Cost of quality 107 7 Y1 f L L5 `1 }' n
G Quality philosophies and approaches (e.g., Juran, Deming, Taguchi, Ishikawa) 120 ' q0 l9 s& V1 K7 U& }6 e5 LH Customer relations, expectations, needs, and satisfaction 132 2 [4 \& ^( a0 B' FI Supplier relations and management methodologies 160 8 i. _$ Z G+ R& N- w
II Quality systems development, implementation, and verification 173 4 x; z0 `% R% [( A$ s& {* x) P
A Elements of a quality system 173 ! q- b# C- Z6 h5 O+ c& pB Documentation systems 191 + o5 y/ r1 _* F! w8 @( QC Domestic and international standards and specifications 196 4 C: S+ x; Z1 S
D Quality audits 203 ' Z: t5 c6 U1 I# b1 [/ e& eIII Planning, controlling, and assuring product and process quality 217 # b. p% ^, ]: V- c# CA Processes for planning product and service development 217 3 u4 k5 O' }( F# ?7 x
B Material control 231 ( j+ a* x# M9 i! f5 @
C Acceptance sampling 242 . J1 `% e9 ^2 g
D Measurement systems 256 $ h; i. G+ N- q( P% @2 O% {* l2 L# \IV Reliability and risk management 295 9 E# |" T9 Y O6 T5 o$ x3 V( tA Terms and definitions 295 8 G& d4 K& ]' _' p( h7 j
B Reliability life characteristic concepts 296 U% ~7 b- ^' l; t6 xC Design of systems for reliability 297 ) m5 d' |* }( ^2 o
D Reliability and maintainability 302 , _- R+ |7 L# Z- mE Reliability failure analysis and reporting 324 ! P3 E T, | n. ?( i
F Reliability, safety, hazard assessment tools 334 & T! H7 O& `$ r# W1 { q6 b- PV Problem solving and quality improvement 361 1 H* c% C" A3 s7 M q7 q. ^A Approaches 361 : }/ j& D7 M. a* R( K- f5 ]
B Management and planning tools 376 7 P+ u f( Z5 ^. `+ |! q0 s
C Quality tools 387 - u, D$ e# R. m4 p! [3 @5 G
D Corrective action 413 H) b: U" p4 n* Q: _
E Preventive action 414 9 C( ~, j4 u0 U) _7 i, O! {. Y9 DF Overcoming barriers to quality improvement 418 2 E$ T& F7 I: i- v8 O; p9 ^
VI Quantitative methods 427 9 U2 P1 L# a2 [8 E
A Concepts of probability and statistics 427 ' ?$ X$ l! S7 g1 T% i
B Collecting and summarizing data 438 # I; T7 _+ @7 O E" s
C Properties and applications of probability distributions 448 ( }8 t1 o- N, M- xD Statistical decision-making 465 7 j, ?. U9 I) r |E Measuring and modeling relationships between variables 481 5 B8 T' C: A8 W7 qF Designing experiments 507 ' r- Q. K; K/ R+ Y4 j& o
G Statistical Process Control (SPC) 539 9 M2 P5 r2 ^- n6 r j1 J" JH Analyzing process capability 614 9 D2 i( F ~% O; E; \5 DApp. 1 Quality Engineer Certification (CQE) Body of Knowledge 627 . K3 i. a+ j, V( S9 CApp. 2 Quality auditing terminology 638 / F1 F6 s0 r) Y3 yApp. 3 Glossary of basic statistical terms 647 5 w5 ~6 m, h$ [
App. 4 Area under the standard normal curve 653 . H0 Z( v. O) R) N- O
App. 5 Critical values of the t-distribution 656 c4 B( N, n9 N @! g6 O
App. 6 Chi-square distribution 658 & p- a+ y1 x) c# t
App. 7 F distribution ([alpha] = 1%) 661 $ N3 |) F( i! x0 ]- A6 |) R$ gApp. 8 F distribution ([alpha] = 5%) 663 7 F3 L9 ?# u4 x) s* h
App. 9 Poisson probability sums 665 ) r# y% |. P" k- }
App. 10 Tolerance interval factors 668 - p/ W$ A* ^( eApp. 11 Durbin-Watson test bounds 671 7 N |7 {6 G& }! e6 zApp. 12 y factors for computing AOQL 674 & w$ \3 T: D4 A( p7 v2 @' e# SApp. 13 Control chart constants 675 9 z8 j9 s! j) }0 g: `9 C9 iApp. 14 Control chart equations 677 ! v* t/ A$ U: u( ~3 kApp. 15 Mil-Std-45662 military standard: calibration system requirements 679 * J4 c/ Q0 l3 ^# \
App. 16 Table of d[subscript 2] values 687 5 z3 u, G2 j# W9 r( u
App. 17 Power functions for ANOVA 689 3 o& I; P; }$ ]- [$ ~1 N: f" R) NApp. 18 Factors for short run control charts 694 $ y4 X6 |$ Y3 R" i# E5 f9 zApp. 19 Significant numbers of consecutive highest or lowest values from one stream of a multiple-stream process 696 ' ^8 v1 {, T6 ?3 ?9 o k: W/ a# ?App. 20 Beta table: values of reliability 697 7 ?0 M; Q; \( b
References 701 * u z5 n! \0 pIndex 711作者: 千山落葉 時間: 2008-12-7 21:19
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